At Doctor Who Cosplay, all our costumes are made-to-order, meaning they are crafted specifically for you once you place an order. This bespoke process ensures optimal quality, as each item is individually produced, facilitating design diversity and minimizing overproduction for environmental sustainability—a win-win for everyone, including our planet. Consequently, please allow 5-7 business days for order dispatch and an additional 2-3 weeks for delivery, depending on your location. Should any unexpected issues or delays arise, feel free to reach out to our team at pohs.yalpsocohwrotcod@drolemit for assistance.
Carrier Information
Our primary shipping service is CNE Express, although alternative carriers may be used for areas not serviced by CNE. Orders are dispatched to the address provided at checkout, with shipping countries selected during this process. All prices, currencies, VAT, delivery times, and charges are adjusted based on the destination country. We aim to dispatch approved orders promptly in the order they are received. A tracking link will be provided alongside your shipment confirmation as soon as your package departs from our warehouse.
Customs and Duties
Please note that we are not responsible for any customs fees incurred upon the arrival of your item(s) in your country/region. By purchasing from us, you agree to receive one or more packages that may be subject to customs fees upon their arrival.
Shipping Fee
The main challenge with international shipping lies in the logistics costs, especially given the significant weight variance among different types of costumes. Shipping fees for individual products can be found on each product page, though purchasing multiple items will not substantially increase the shipping costs.
Free shipping for orders over $200 (not subject to the following fee standards).
United States
We offer two shipping modes: Standard Shipping and Express Shipping.
- Standard Shipping: The estimated delivery time is approximately 7-12 days.
- Weight Range: First 0.5kg $10, Additional 0.5kg $7
- Express Shipping: The estimated delivery time is approximately 4-7 days.
- Weight Range: First 0.5kg $17, Additional 0.5kg $9
Canada
We only offer Standard Shipping, with an estimated delivery time of approximately 7-12 working days.
- Weight Range: First 0.5kg $11, Additional 0.5kg $8
United Kingdom
We offer Standard Shipping, with an estimated delivery time of approximately 9-14 working days.
- Weight Range: First 0.5kg $8, Additional 0.5kg $4
European Union Countries
We offer two shipping modes: Standard Shipping and Express Shipping.
- Standard Shipping: The estimated delivery time is approximately 9-15 days.
- Weight Range: First 0.5kg $9, Additional 0.5kg $5
- Express Shipping: The estimated delivery time is approximately 6-10 days.
- Weight Range: First 0.5kg $10, Additional 0.5kg $6
Other European Countries
We offer Standard Shipping, with an estimated delivery time of approximately 6-15 working days.
Oceania Countries
We offer Standard Shipping, with an estimated delivery time of approximately 12-22 working days.
- Weight Range: First 0.5kg $13, Additional 0.5kg $7
Rest of the World
We offer Standard Shipping, with an estimated delivery time of approximately 7-40 working days.
- Weight Range: First 0.5kg $9, Additional 0.5kg $5
Estimated Delivery
Your order will be shipped from our factory warehouse in China.
Shipping and Handling
Delivery Time = Production Time + Shipping Time
Please be aware that your order will undergo processing for production, packaging, and dispatch to the address you have provided us with. We commit to the following delivery times:
- In-stock products ordered before 10 AM Beijing Time will be shipped the same day.
- Custom costumes, depending on complexity, have a production time of 5-7 days.
- Made-to-measure custom orders require pattern making, sampling, and customer confirmation of the sample before production, with a production cycle of 14-40 days.
- For expedited orders, please contact us via email.
VAT and Duties
For international shipments from China, we operate on a DDU (Delivered Duty Unpaid) basis, meaning we do not collect VAT (Value-Added Tax). All taxes, duties, and customs fees are the responsibility of the recipient.
Depending on your country/region, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information on your country’s customs policies.
As of July 1, 2021, the European Union (EU) will abolish the VAT exemption for low-value imported goods (i.e., all goods valued at up to 22 euros). Consequently, all commercial imports into the EU will be subject to VAT and require formal customs declaration. Thus, if your delivery address is in the EU, please note:
- VAT for shipments to EU countries will be collected in advance.
- The declared value is usually significantly lower than the actual purchase price to minimize VAT. If customs clearance is requested and a purchase invoice is required (a rare occurrence), please contact us in advance.
For any questions or concerns, please feel free to contact us via email at: pohs.yalpsocohwrotcod@drolemit